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Return & Refund Policy

Clear rules for returns and cancellations at Alfawaz Perfumes.

Last Updated: November 2025
Effective Date: November 2025

Thank you for shopping with Alfawaz Enterprises at https://alfawazperfumes.infotube10x.com.
We value your satisfaction and strive to ensure that every product you receive meets the highest quality standards.

Please read this Return and Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms below.

1. Eligibility for Returns

Due to the nature of perfumes and personal care products, returns are accepted only under specific conditions as listed below:

We accept returns only if:

You received a damaged, defective, or incorrect product.
The product was leaking or broken upon arrival.
You contacted us within 48 hours of delivery with valid proof (images/videos).

Note: Products that have been opened, used, or tampered with are not eligible for return or exchange due to hygiene and safety reasons.

2. Conditions for a Valid Return Request

To be eligible for a return:

The item must be unused and in its original packaging.
You must provide a valid order number, invoice, and photo/video proof of the issue.
Return requests must be made within 2 days (48 hours) of receiving the product.

Once approved, the item must be shipped back within 5 working days to the address provided by our support team.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

Opened or used perfumes, testers, or sample products
Items purchased during sale, promotion, or clearance
Gift cards, vouchers, and digital products
Customized or special-order items

4. Refund Process

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

If approved:

Refunds will be issued to your original payment method within 7–10 business days.
For prepaid orders, the refund will be credited directly to the same account used for payment.
For Cash on Delivery (COD) orders, refund will be processed via bank transfer or UPI once return verification is complete.

Shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).

5. Order Cancellations

Orders can be canceled within 1 hour of placing them, provided they have not yet been shipped.
Once dispatched, the order cannot be canceled, but you may contact our support team for assistance with returns if eligible.

6. Damaged or Incorrect Products

If you receive a damaged, leaking, or wrong product:

Email us at info@alfawazperfumes.infotube10x.com within 48 hours of delivery.
Attach photos or videos showing the issue clearly.
Our team will review and arrange a replacement or refund after verification.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account or payment provider again.
Contact your credit card company or bank (it may take time before refund appears).
If you still haven’t received it, email us at info@alfawazperfumes.infotube10x.com for assistance.

8. Exchange Policy

Exchanges are only offered if you received a defective or incorrect product.
If you wish to exchange, email us within 48 hours of delivery. Once approved, we’ll send a replacement after receiving the original product.

9. Contact Information

For all return, refund, or exchange requests, please contact:

Alfawaz Enterprises
📍 18-13-8/108, Bandlaguda, Hyderabad – 500005, India
📧 info@alfawazperfumes.infotube10x.com
🌐 https://alfawazperfumes.infotube10x.com