Last Updated: November 2025
Effective Date: November 2025

Thank you for visiting and shopping with Alfawaz Enterprises.
This Shipping & Delivery Policy explains how we process, handle, and deliver your perfume orders placed through https://alfawazperfumes.infotube10x.com.

1. Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed after 5:00 PM or on weekends/public holidays will be processed on the next working day.

• You will receive an email or WhatsApp notification once your order has been shipped along with tracking details.

2. Shipping Coverage

We currently deliver to:

• All major cities and towns within India via trusted courier partners (e.g., DTDC, BlueDart, Delhivery, India Post).

• International shipping is available to select countries. Charges and delivery timelines may vary based on destination and customs regulations.

If your location is not serviceable, our team will contact you for an alternate address or order cancellation with a full refund.

3. Estimated Delivery Time

DestinationEstimated Delivery TimeWithin Hyderabad1–3 business daysRest of India3–7 business daysInternational Orders10–21 business days (depending on customs clearance)

Note: Delivery times are estimates and may vary due to external factors such as weather, logistics delays, or local holidays.

4. Shipping Charges

• Within India:
  Free shipping for orders above ₹1,499.
  A standard shipping fee of ₹99–₹149 may apply for orders below the threshold.

• International Orders:
  Shipping charges are calculated at checkout based on destination, weight, and courier rates.
  Customs duties or import taxes (if applicable) must be paid by the customer upon delivery.

5. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email or message with:

• Tracking ID

• Courier partner details

• Link to track your order status online

If you face issues with tracking updates, please reach out to us at info@alfawazperfumes.infotube10x.com.

6. Delivery Attempts

• The courier will attempt delivery up to 2 times at the provided address.

• If the parcel is undeliverable after multiple attempts (due to incorrect address, unavailability, or refusal), it will be returned to us.

• In such cases, reshipping may require an additional delivery fee.

7. Damaged, Missing, or Leaking Items

If your parcel is damaged, tampered, or leaking upon arrival:

1. Do not accept the package, or mention “Package Damaged” when signing delivery.

2. Take clear photos or videos of the package and contents.

3. Contact us within 48 hours at info@alfawazperfumes.infotube10x.com with order details and media proof.

We will investigate and arrange a replacement or refund as per our Return & Refund Policy.

8. Address Accuracy

Customers are responsible for providing the correct and complete shipping address at checkout.
We are not liable for delays, lost packages, or non-delivery due to incomplete or incorrect addresses provided by the customer.

9. Delays Beyond Our Control

While we strive for timely deliveries, delays caused by courier partners, natural disasters, strikes, or unforeseen events are beyond our control.
In such cases, Alfawaz Enterprises will not be liable for compensation but will assist in tracking and resolving delivery issues.

10. Contact Information

For questions or support related to shipping or delivery, please contact:

Alfawaz Enterprises
📍 18-13-8/108, Bandlaguda, Hyderabad – 500005, India
📧 info@alfawazperfumes.infotube10x.com
🌐 https://alfawazperfumes.infotube10x.com

Shipping & Delivery Policy

FAQ

What is shipping?

Shipping refers to delivering products.

Delivery time?

Shipping charges?

How to track?

Return policy?

Delivery times vary by location.

Shipping charges depend on weight and distance.

You can track your order online.

Returns accepted within 30 days.